Claims

We fully understand that it can be a very distressing time when you need to make a claim.
Please give us a call if you need some advice or assistance - 0800 383 071.

WHAT TO DO

Step 1
Contact us immediately if your animal requires any veterinary treatment.
- We will want to know details of the condition your animal is suffering from.
- Your vets name and contact number.
Depending on the circumstances we may appoint a second opinion vet to examine your animal. The cost of this will be charged to JLT Bloodstock.
Step 2
Complete a claim form and submit to us for processing.
Step 3
Forward a veterinary report. We understand that in some circumstances this is not possible and immediate action is required to prevent the animal from suffering. In this case, we would speak to the attending vet by phone.
Step 4
If your animal dies or requires humane destruction we will require a post mortem. This is a requirement of the policy.  Failure to have this carried out can result in your claim being declined.
If you are making a veterinary fee claim we will require a vet report and copies of your invoices. Please be aware GST and travel costs are not covered by the policy.
Step 5
Once we have received all the above documentation a decision on the claim can be made. It is very unusual for claims to be declined, however if any of the above is not carried out it may prejudice the claim.


Bloodstock & Alpaca Claim Form
If you have a claim, download this form and complete it. Advise JLT Bloodstock immediately.